In the steps to overcome resistance to change, which step encourages suggestions for improvements?

The step that encourages suggestions for improvements is about creating a climate for change. This phase involves fostering an environment where individuals feel comfortable sharing their ideas and perspectives regarding potential improvements. When a supportive and open atmosphere is established, team members are more likely to contribute constructive feedback and propose innovative solutions. This step emphasizes collaboration and encourages a sense of ownership among those affected by the changes, thereby enhancing the likelihood of successful implementation.

In contrast, creating urgency primarily focuses on illustrating the need for change and motivating individuals to engage with the change process. Building support aims at gathering allies and creating a coalition of support for the changes to be made, which is vital but does not directly solicit suggestions. Sustaining momentum refers to maintaining enthusiasm and progress after the initial changes have been implemented, ensuring long-term adherence and commitment but not necessarily generating new ideas for improvement at that stage.